Steve Robson has over 30 years of experience working in the London market, mostly in senior claims roles, and in the course of his career has held various prominent market positions. His particular claims expertise covers reinsurance (treaty and facultative), binding authorities, financial institutions, PI and property claims. Mr. Robson is an elected member of the London Market Association Claims Committee and serves as a board member of the International Association of Claims Practitioners.
Mr. Robson currently serves as Global head of claims for Brit. Mr. Robson is renowned in the Insurance industry for his expertise and experience in London market procedures on inwards and outwards claims and as a claims adjuster, as such he has acted as an Arbitrator in the UK and US and Expert and Fact Witness numerous times also in the UK and US.
Mr. Robson has a Masters degree in Management, M.B.A.
President & Chief Executive Officer
Rockville Risk Management Associates
119 North Park Avenue
Rockville Centre, NY 11570
(516) 536-2700 firstname.lastname@example.org
Edward R. Quinn, Jr. is the Founder, Chief Executive Officer and President of Rockville Quinn Management (RQM), which is comprised of Rockville Risk Management Associates, a Third Party Claim Administrator and E.R. Quinn Company, an independent adjusting and investigation company.
He has over 35 years of multi-line claims insurance experience. A licensed, Independent General Adjuster and Private Investigator, Ed Jr. handles complex and high-profile investigations personally. He has continued to grow the scope of the company’s business, providing various claims and management services to London and Bermuda companies with US exposures.
Senior Claims Manager, Senior VP – Claims & Liabilities
Swiss Re America Holding Corp.
175 King Street
Armonk, NY 10504
(914) 828 8194 Frederic_Gindraux@swissre.com
Fred Gindraux is Director of Asbestos, Pollution and Health Hazard Claims (APH) for Swiss Re, based in Armonk, NY. He has over thirty years of broad-based experience managing complex loss exposures and home office claims operations with specific emphasis in the handling of products and mass tort liability claims for leading insurance and reinsurance companies.
Fred is a guest lecturer on emerging risks, asbestos, environmental and run-off claim issues on behalf of the Reinsurance Association of America, the International Association of Claim Professionals (IACP), Federation of Defense and Corporate
Counsel (FDCC), Mealey’s, the American Academy of Actuaries, Glasser Legalworks, and the American Conference Institute. He is a member of Society of CPCU, New York Chapter and Chair of the Reinsurance Association of America Claims Committee. Fred received a BA in Business Administration from Rutgers College in 1978, CPCU designation in 1986, and Duke University, Fuqua School of Business Management Program in 2000.
Tom Joyce has worked in the insurance industry for thirty years and is currently the Sr. Vice President-Chief Claim Officer for Nautilus Insurance Group, a member of the WR Berkley Insurance Group.
Prior to joining Nautilus, Tom worked for St. Paul Fire & Marine Insurance Company in various technical and leadership roles and then spent the past twenty years with the Scottsdale Group, most recently the Vice President of Claim Operations. Tom earned a Bachelor of Science Degree from Northern Arizona University, and holds a number of professional designations, including an Associate in Surplus Lines Insurance and Associate in Claim Law. Tom is a member of the Professional Liability Underwriting Society (PLUS) and serves as on the Board of Directors for the International Association of Claim Professionals (IACP).
Tom is a native of Arizona and has served as Board Member and Board President to the Tumbleweed Center for Youth Development, a community based organization helping troubled, homeless and neglected youth and currently serves as Chair of United Blood Services of Arizona Community Leadership Council.
Tom lives with his wife and three children in Anthem, Arizona.
Vice President & Line of Business Claim Manager
350 California Street, Suite 2100
San Francisco, CA 94104
(415) 393-8434 email@example.com
Paul Kelejian is Vice President and General Liabiity Claims Manager with General Reinsurance Corp. based in the San Francisco office. Paul has 27 years of overall industry experience managing multi-line claims in the US and globally for multiple carriers in both branch and home office environments. Paul is also a member of the DRI’s reinsurance subcommittee.
Paul is a graduate of California State University, Northridge (1987).
Peter Fennell holds the position of Managing Director and chairs the Claim Practice Group at Aon Benfield based in Chicago.
Peter has over 30 years of claims management experience in the insurance and reinsurance industries. His expertise in claim handling is very broad and includes primary lines, excess/surplus lines and reinsurance. Prior to joining Aon Re in 1993, he held various claim management positions at North Star Re and SCOR Re. His primary insurance claim experience was at Liberty Mutual and Home Insurance Company where he handled both personal and commercial casualty lines of business. During his career he has had numerous assignments relating to claim coverage issues, reserving practices, claim handling methods, claim systems, organization, and staffing.
Peter plays an active role in many industry organizations such as the Society of CPCU, RAA as well as the IACP. He has been a speaker at RAA and American Conference Institute seminars in the area of ECO/XPL claims and reinsurance claims and collections. He was an Adjunct Assistant Professor at the College of Insurance in New York teaching Casualty Contracts and American Institute courses.
Peter is a graduate of Hofstra University (BA) and has attended the graduate program at Fairleigh Dickinson University (MBA). He also attained the CPCU designation (1985).
Phelps Dunbar LLP
365 Canal Street, Suite 2000
New Orleans, LA 70130-6534
(504) 584-9264 firstname.lastname@example.org
Katherine Quirk is a partner in the Insurance and Reinsurance group of Phelps Dunbar. She serves as local, regional and national coverage counsel for both foreign and domestic insurance companies. She counsels clients, resolves coverage disputes and manages litigation involving a myriad of insurance issues under the laws of states in all regions of the United States. Her experience extends to a wide variety of coverage issues, including those arising out of third-party claims involving environmental and toxic tort, construction defect, auto (transportation, garage, uninsured motorist), personal and advertising injury, marine/energy and first-party property loss.
Ms. Quirk routinely counsels clients and resolves complex coverage matters involving issues of multi-year trigger and allocation, additional insured and contractual indemnity, as well as extra-contractual liability arising of state-specific claims handling guidelines or time limit demands. In addition to post-claim advices to clients, she counsels clients on effective claims handling practices, risk management and avoidance procedures and provides underwriting assistance for manuscript policy language.
Ms. Quirk hires and manages lawyers around the country in her capacity as national coordinating counsel, and, within the firm, she mentors and manages a team of coverage attorneys in the Insurance and Reinsurance practice. Prior to joining Phelps Dunbar in 1995, Ms. Quirk served as a judicial clerk to the Honorable Donald E. Walter, Judge, U.S. District Court for the Western District of Louisiana.
The Beaumont Group, Inc.
990 Cedar Bridge Avenue, Suite B7, PMB 210
Brick, NJ 08723-4147
(973) 941-6024 email@example.com
Susan Barros is President of The Beaumont Group, Inc. (BMG), a boutique woman, wholly-owned corporation specializing in marketing/management services predominately in the insurance industry, which was founded in 2002.
With offices in New York and New Jersey, BMG currently serves as the home office and marketing/communications center for various societies and professional associations. Through these associations and through various other conference project work, The Beaumont Group manages more than 25 events per year, including golf outings, luncheons, conferences and educational days, with exhibit halls.
Susan is the President of the Brick American Legion Auxiliary, a member of the Brick Chamber of Commerce, the University of Delaware Alumni Association and the American Society of Association Executives.
She received her Bachelor of Arts Degree from the University of Delaware.
Global Head of Insurance Claims and Technical Director
Endurance Services Limited
750 Third Avenue, 19th Floor
New York, NY 10017
(212) 471-2823 firstname.lastname@example.org
Marc Karnell joined Endurance in April 2004 as Vice President Casualty Manager. As Casualty Manager he was responsible for the management of a wide range of casualty exposure including D&O, Misc. E&O and Medical Malpractice, Surety and General Liability, Workers’ Compensation and Property claims.
In September 2005 Marc was promoted to Senior Vice President Director of Claims for ERCA. As the Director of Claims, Marc’s responsibilities expanded beyond managing the day to day operations at ERCA to include global exposure to Endurance as part of the Global Claims Executive Team. Most recently Marc was promoted to the position of Global Head of Insurance Claims and Technical Director overseeing insurance and reinsurance claims globally for Endurance.
Marc has over 20 years of insurance and reinsurance experience, most recently with Odyssey Re of America where he managed D&O, Misc. E&O and Medical Malpractice, Property, Surety, Worker’s Comp., MGA/TPA Program Business and General Casualty. Marc has held various other positions with Cologne Re, NacRe and the primary insurer USF&G. While at USF&G Marc was a claims supervisor in the New York Branch Office, which was the Company’s largest office in the country. Marc’s responsibilities included managing claims on Commercial and Personal Property, Commercial and Personal Auto, Surety, General Liability including a large New York Construction book, Workers’ Compensation and Misc. E&O throughout the New York Metropolitan Area and portions of Connecticut and Upstate New York.
Marc is admitted to practice law in New York. He holds a B.S. degree from Fordham University and a J.D. Golden Gate University.
Dr. Stefan Klein has over 20 years of experience in P&C primary insurance and reinsurance. Since 1.7.2010 he is Head of Claims Department of the Global Clients/North America Division of Munich Re, Munich. This responsibility comprises Property, Casualty and Marine Claims Management and Handling.
Previously, since 2006 he was Head of Munich Re Corporate Claims, the department in charge of standards, best practices, guidelines and quality assurance for Claims Management within the Reinsurance Group. In 2009 he became also responsible for Business Run-off Management. Between 1995 and 2006 he was working at Munich Re in different areas such as Claims and Group Investments/Merger& Acquisition. He was in charge of different positions such as Head of Claims of an Group owned primary insurer in Italy for two years as well as an Executive Assistant to a Member of the Board.
He started his professional career at Frankona Re, Claims and Legal. Before joining Munich Re in 1995 he worked as an attorney in a Munich law firm in the area of commercial and insurance law.
Stefan is a member of the German Bar, Board Member of the International Association of Claim Professionals (IACP) and author of various articles on insurance related topics.
Stefan studied law at the Universities of Munich and Berlin and was awarded a Ph.D. in Law.
Prior to his law studies he concluded an apprenticeship as an insurance and finance merchant with Allianz.
Head of US Global Operations
AXA Liabilities Managers, Inc.
125 Broad Street, 5th Floor
New York, NY 10004
(212) 493-9300 email@example.com
Rod Perry is the Head of Global Operations for North America and Latin America for AXA Liabilities Managers, Inc. Mr. Perry has 29 yearsof experience in the insurance and reinsurance industries.
Founded in 2001, AXA Liabilities Managers pioneered centralized legacy management for a large insurance group. Today, we are one of the leading firms in our industry. Our experience and broad expertise are showcased by our 400 employees who are present in all key (re) insurance markets: Continental Europe, the United Kingdom and North America. We manage 4 billion euros of non-life liabilities (as at December 31, 2009). We have integrated more than 20 large portfolios in 8 years totaling more than 8 billion euros of liabilities. We are experienced in managing a wide range of international classes of business. Our employees are specialists in proactive legacy business management. They are experts in negotiation, claims management, litigation, corporate finance, actuarial analysis, asset-liability management and (re)insurance regulation.
Mr. Perry is an active member of IACP, AIRROC, ARIAS, along with several other industry organizations.
Managing Director, Claims
Markel North America
4600 Cox Road
P.O. Box 2009
Glen Allen, VA 23058-2009
(804) 525-7074 firstname.lastname@example.org
Alex Sardinia joined Markel in 2004 and has been serving as Managing Director of MNAC since 2008. From 2004 to 2008, he was Vice President, Claims Manager for Markel Underwriting Managers.
Mr. Sardinia started his insurance career in 1984 and has over 28 years of claims handling and management experience including Liberty Mutual, Mercantile and General Re, TOA Re, Chatham Re, Gerling Global Reinsurance Company of America, and Constitution Insurance Company. Mr. Sardinia received his undergraduate degree in Business from Ithaca College.
Sylvia has over 30 years of experience working in the London Market. During this time she has worked for several major London broking companies, within their claims operations, and has been involved in the handling of all classes of Property and Casualty business both from a Direct and Reinsurance perspective.
Sylvia has held a several senior management positions during her career and for the last 12 years has been the Executive Director of claims for Aon Benfield Americas London office. This includes responsibility for the US, Canada, Latin America and Caribbean territories. Sylvia represents the Claims Executive for Aon Benfield in London and is a member of Claims Practice Group for Aon Benfield Americas. As a member of this group she is responsible for developing and establishing best claim practices globally and for resolving complex claims with her U.S. counterparts
Sylvia is respected and well known throughout the London market, as well as with her Client base, for bringing complex claims to a resolution. Sylvia has direct reporting lines into the AonBenfield Executive management teams both in the UK and US. One of Sylvia’s key responsibilities is to ensure that clients of AonBenfield receive the best possible service whilst retaining the relationship between the parties, therefore, ensuring the success of future commercial business transactions.
Sylvia is a qualified mediator since early 2009 having successfully completed the CEDR (Centre for effective dispute resolution) training course which has been of great benefit to date. She is fluent German speaking as a second language.
Sylvia also is a member of the Non Marine Group for London and International Insurance Brokers Association (LIIBA)
Senior Vice President
Totura & Company
An Engle Martin Company
P.O. Box 10009
Ft. Lauderdale, FL 33310-0009
Mark Richardson, RPA, has spent over 35 years adjusting, supervising and managing ‘all lines’ claims in both the carrier and Independent/TPA ranks. He spent his first ten years with Liberty Mutual and Crum & Forster in branch, regional and home office settings. He then embarked upon his 28 year career building the ‘daily claims’ and TPA capabilities at Florida based Totura & Company, an Engle Martin Company, where he currently remains as its Senior Vice-President.
Over the years Mark has had membership in nearly 20 property and casualty orientated organizations, over a half dozen of those on the committee, Board of Directors and/or officer levels. He currently sits on the Board of the International Association of Claim Professionals (IACP) where he also serves as Co-Chair of the Membership and Marketing Committee. Mark also is presently on the Board of the Society of Registered Professional Adjusters (RPA) and serves as that association’s Treasurer. He initiated co-branding efforts between NAIIA, RPA and the IACP to sponsor an annual award to recognize a senior honors student at five geographically diverse Universities who are majoring in Insurance/Risk Management. Mark also has served as President of both the Florida Association of Independent Adjusters (FAIA) and the 300+ member firm National Association of Independent Insurance Adjusters (NAIIA). He recently celebrated his 30 year membership in the Defense Research Institute (DRI) and is a charter Fellow of the Claim & Litigation Management (CLM) Alliance, among other industry groups. He has participated in several educational forums and recently served as a panelist on A.M. Best’s annual webinar on claims handling practices this summer.
Mark is a graduate of the University of Connecticut’s School of Business Administration with a Bachelor of Science degree in Finance. He earned his Registered Professional Adjuster (RPA #260) designation in 1997.
President, Property & Casualty
American Claims Management, Inc.
P.O. Box 9060
Carlsbad, CA 92018-9060
Dhara Patel—President, Property & Casualty, American Claims Management
Dhara Patel oversees the property, professional liability, general liability, commercial & personal auto, operations, accounting and information systems departments at American Claims Management, a national third party claims administrator. In addition, she oversees our multi-line claims systems development team, business analysts, & data base administrators and the SSAE 16 compliance team. During her 18 year insurance career, she has handled complex construction defect claims for developers, general contractors and subcontractors, professional liability, E&O, D&O, construction defect, and has been with ACM since 2001.
Prior to joining ACM, Dhara was a litigation and securities paralegal at Gibson, Dunn & Crutcher. Dhara has a Bachelor of Science in Accounting with a minor in Information Technology. Dhara also earned a graduate degree in Accounting.
Lloyd’s Market Association
One Lime Street, Suite 426
London EC3M 7DQ England
+44 (0)20 7327 8373 Tim.Willcock@lmalloyds.com
Tim Willcock – Director, Operations
Tim Willcock joined the Lloyd’s Market Association (LMA) in October 2000, holding a number of positions in underwriting and claims before becoming Director, Operations in January 2015. He is part of the association’s senior management team whose role is to set the direction and drive the performance of the LMA.
Tim ensures that the interests of the Lloyd’s market underwriting and claims communities are effectively represented in order to influence the Corporation of Lloyd’s and external groups and government agencies. He manages the technical expertise and resource to actively identify issues and provide solutions to assist members’ underwriting and claims activities through working closely with project teams, committees and business panels.
Tim’s responsibility also extends to running the operational activities of the LMA, including: financial controls, budget, IT, premises and HR.
Prior to joining the LMA, Tim worked for 13 years at Laurence Philipps Agencies Ltd underwriting a mix of marine and specie business before moving to P B Coffey (Underwriting Agency) Ltd for four years, the last two of which he was appointed as Claims Manager. Tim then moved to Lloyd’s Insurance Services as part of the Lloyd’s Claims Office for three years and then two years as a Customer Relationship Manager.
Catherine A. Kalaydjian is a Past President of the IACP (2007) and a longtime active supporter of the organization, joining the then XSLCA in 1992. She was awarded the prestigious Vince Donohue Award by the association in 2013. Catherine has enjoyed a very successful 33 year career in the insurance industry culminating most recently in the position of COO & Chief Claim Officer of Endurance Specialty Holdings Ltd. in Bermuda (2003 – 2014). After starting in the business as a Claims Adjustor for GAB Business Services, Catherine has held successor claims leadership positions with Integrity Insurance Company, Resolute Reinsurance Corporation and QBE the Americas where she headed the US/South/Latin Americas claims operations for both insurance and reinsurance claims exposures. In addition to dedicating her time to the IACP, Catherine has also been a supporter of women in leadership positions in the industry. She was the President of the Association of Professional Insurance Women (APIW), sitting on their Board for over 10 years and in 2014 was named by Reactions Magazine as one of the top 50 women in insurance/reinsurance. Catherine is a cum laude graduate of Siena College, Loudonville, New York with a BA in Management & Marketing.
Since its founding in 1970, the IACP has set the agenda for promoting the free exchange of knowledge and ideas concerning insurance claims and, above all, enhancing the highest possible professional standards and skills. The IACP is a wonderful ambassador for our great industry and I know no other forum in which leading members of the profession can meet, discuss and debate issues of enormous significance, important not only to our business but to the global economy as well.
— Lord Hunt of Wirral
Former UK Cabinet Minister and Honorary Fellow of the Chartered Insurance Institute, Institute of Actuaries and the Institute of Risk & Safety Management