President & Chief Executive Officer
Rockville Risk Management Associates
119 North Park Avenue
Rockville Centre, NY 11570
(516) 536-2700 firstname.lastname@example.org
Edward R. Quinn, Jr. is the Founder, Chief Executive Officer and President of Rockville Quinn Management (RQM), which is comprised of Rockville Risk Management Associates, a Third Party Claim Administrator and E.R. Quinn Company, an independent adjusting and investigation company.
He has over 35 years of multi-line claims insurance experience. A licensed, Independent General Adjuster and Private Investigator, Ed Jr. handles complex and high-profile investigations personally. He has continued to grow the scope of the company’s business, providing various claims and management services to London and Bermuda companies with US exposures.
Senior Claims Manager, Senior VP – Claims & Liabilities
Swiss Re America Holding Corp.
175 King Street
Armonk, NY 10504
(914) 828 8194 Frederic_Gindraux@swissre.com
Fred Gindraux is Director of Asbestos, Pollution and Health Hazard Claims (APH) for Swiss Re, based in Armonk, NY. He has over thirty years of broad-based experience managing complex loss exposures and home office claims operations with specific emphasis in the handling of products and mass tort liability claims for leading insurance and reinsurance companies.
Fred is a guest lecturer on emerging risks, asbestos, environmental and run-off claim issues on behalf of the Reinsurance Association of America, the International Association of Claim Professionals (IACP), Federation of Defense and Corporate
Counsel (FDCC), Mealey’s, the American Academy of Actuaries, Glasser Legalworks, and the American Conference Institute. He is a member of Society of CPCU, New York Chapter and Chair of the Reinsurance Association of America Claims Committee. Fred received a BA in Business Administration from Rutgers College in 1978, CPCU designation in 1986, and Duke University, Fuqua School of Business Management Program in 2000.
Tom Joyce has worked in the insurance industry for thirty years and is currently the Sr. Vice President-Chief Claim Officer for Nautilus Insurance Group, a member of the WR Berkley Insurance Group.
Prior to joining Nautilus, Tom worked for St. Paul Fire & Marine Insurance Company in various technical and leadership roles and then spent the past twenty years with the Scottsdale Group, most recently the Vice President of Claim Operations. Tom earned a Bachelor of Science Degree from Northern Arizona University, and holds a number of professional designations, including an Associate in Surplus Lines Insurance and Associate in Claim Law. Tom is a member of the Professional Liability Underwriting Society (PLUS) and serves as on the Board of Directors for the International Association of Claim Professionals (IACP).
Tom is a native of Arizona and has served as Board Member and Board President to the Tumbleweed Center for Youth Development, a community based organization helping troubled, homeless and neglected youth and currently serves as Chair of United Blood Services of Arizona Community Leadership Council.
Tom lives with his wife and three children in Anthem, Arizona.
Executive Claims Officer
Markel North America
4600 Cox Road
P.O. Box 2009
Glen Allen, VA 23058-2009
(804) 525-7074 email@example.com
Alex Sardinia joined Markel in 2004 and has been serving as Executive Claims Officer with responsibility for Property and Casualty Claims in North America and Bermuda since September of 2014. From 2008 to 2014 he served as Managing Director of Markel North America Claims and led Markel’s transition to a Shared Service Claims. From 2004 to 2008, he was Vice President, Claims Manager for Markel Underwriting Managers.
Mr. Sardinia started his insurance career in 1984 and has over 30 years of claims handling and management experience including Liberty Mutual, Mercantile and General Re, TOA Re, Chatham Re, Gerling Global Reinsurance Company of America, and Constitution Insurance Company. Mr. Sardinia received his undergraduate degree in Business Management from Ithaca College.
Prior to joining the industry, James graduated with a BA (Hons) degree in History from Kent University, Canterbury and then qualified in Law from Leicester University. He has been involved in the Insurance / Reinsurance claims industry for over 18 years, joining AXIS Re in 2005 when he was engaged as Claims Manager for AXIS Re Europe to establish their European Reinsurance claims operation.
James was appointed Chief Claims Officer for AXIS Re in May 2016 and has overall responsibility for all Reinsurance Claims globally. Prior to joining AXIS, he worked in a variety of complex claims roles, working for Insurance as well as Loss Adjusting firms in both the UK and London market, as well as in Zurich, where he resides today.
Steve Robson has over 30 years of experience working in the London market, mostly in senior claims roles, and in the course of his career has held various prominent market positions. His particular claims expertise covers reinsurance (treaty and facultative), binding authorities, financial institutions, PI and property claims. Mr. Robson is an elected member of the London Market Association Claims Committee and serves as a board member of the International Association of Claims Practitioners.
Mr. Robson currently serves as Global head of claims for Brit. Mr. Robson is renowned in the Insurance industry for his expertise and experience in London market procedures on inwards and outwards claims and as a claims adjuster, as such he has acted as an Arbitrator in the UK and US and Expert and Fact Witness numerous times also in the UK and US.
Mr. Robson has a Masters degree in Management, M.B.A.
Clyde & Co LLP
The St Botolph Building
London EC3A 7AR UK
+44 0 207 088 1985
David is co-head of Clyde & Co’s global reinsurance practice and a lead member of the specialty insurance practice, including the political risk, trade credit and product recall teams. David also specialises in energy and industrial risks.
David practises across a number of classes of business.
David regularly advises insurers in relation to political and trade credit risks and has acted for the London market in a number of recent large losses. He undertakes both coverage work and subrogation actions. David also advises the market on product recall matters, most recently in relation to food and pharmaceutical products.
David also advises London and international markets on energy matters. He has acted on coverage and subrogation on large cases in a number of different jurisdictions.
He acts for London, international and legacy reinsurance markets and often deals with high value, prominent and ground breaking issues. He advises on both dispute and non-contentious work.
David is co-author of Reinsurance Practice and the Law and Tolleys Insurance Handbook. He is General Counsel to the IACP and is English Counsel to the Lloyd’s Reinsurance Claims Group. David speaks regularly at conferences on insurance and reinsurance issues and assists market bodies such as the IUA, LMA and CILA.
David is ranked in both Legal 500 and Chambers & Partners UK. Chambers UK 2014 notes that he “receives acclaim from the market for his expertise”. Chambers UK 2015 quotes a client who states that, “For us he is the best reinsurance lawyer out there. He is so experienced and can think outside the box and look at a problem from all angles.”
• Advising London market reinsurers on a number of issues relating to Japanese tsunami and Thai floods.
• Advising [ACE and following market] on trade credit insurance covering supply of crude oil to a refinery which became insolvent, including acting on recovery of debt after settlement.
• Advising London insurers on a trade credit policy regarding the non-delivery of aluminium, including acting on the subrogation.
• Advising the London market on political violence cover of inland oil rigs.
• Acting on a major international trade credit fraud.
• Advising international reinsurers on substantial claims arising from a petrochemical plant in Saudi Arabia.
• Acting on the breakdown of turbines in a power plant in Asia.
• Advising London insurers on product recall insurance relating to contaminated food.
• Representing London insurers in relation to product recalls insurance for a major pharmaceutical company.
• Advising on a reinsurance arbitration relating to the aggregation of losses flowing from the liability on the part of New York for the WTC clean-up operation.
The Beaumont Group, Inc.
990 Cedar Bridge Avenue, Suite B7, PMB 210
Brick, NJ 08723-4147
(973) 941-6024 firstname.lastname@example.org
Susan Barros is President of The Beaumont Group, Inc. (BMG), a boutique woman, wholly-owned corporation specializing in marketing/management services predominately in the insurance industry, which was founded in 2002.
With offices in New York and New Jersey, BMG currently serves as the home office and marketing/communications center for various societies and professional associations. Through these associations and through various other conference project work, The Beaumont Group manages more than 25 events per year, including golf outings, luncheons, conferences and educational days, with exhibit halls.
Susan is the President of the Brick American Legion Auxiliary, a member of the Brick Chamber of Commerce, the University of Delaware Alumni Association and the American Society of Association Executives.
She received her Bachelor of Arts Degree from the University of Delaware.
Global Head of Insurance Claims and Technical Director
Endurance Services Limited
750 Third Avenue, 19th Floor
New York, NY 10017
(212) 471-2823 email@example.com
Marc Karnell joined Endurance in April 2004 as Vice President Casualty Manager. As Casualty Manager he was responsible for the management of a wide range of casualty exposure including D&O, Misc. E&O and Medical Malpractice, Surety and General Liability, Workers’ Compensation and Property claims.
In September 2005 Marc was promoted to Senior Vice President Director of Claims for ERCA. As the Director of Claims, Marc’s responsibilities expanded beyond managing the day to day operations at ERCA to include global exposure to Endurance as part of the Global Claims Executive Team. Most recently Marc was promoted to the position of Global Head of Insurance Claims and Technical Director overseeing insurance and reinsurance claims globally for Endurance.
Marc has over 20 years of insurance and reinsurance experience, most recently with Odyssey Re of America where he managed D&O, Misc. E&O and Medical Malpractice, Property, Surety, Worker’s Comp., MGA/TPA Program Business and General Casualty. Marc has held various other positions with Cologne Re, NacRe and the primary insurer USF&G. While at USF&G Marc was a claims supervisor in the New York Branch Office, which was the Company’s largest office in the country. Marc’s responsibilities included managing claims on Commercial and Personal Property, Commercial and Personal Auto, Surety, General Liability including a large New York Construction book, Workers’ Compensation and Misc. E&O throughout the New York Metropolitan Area and portions of Connecticut and Upstate New York.
Marc is admitted to practice law in New York. He holds a B.S. degree from Fordham University and a J.D. Golden Gate University.
Head of Client Services and Claims
Aon Benfield – The Americas
The Aon Centre
122 Leadenhall Street
London EC3V 4AN UK Sylvia.Lenzen@aonbenfield.com
Sylvia has over 30 years of experience working in the London Market. During this time she has worked for several major London broking companies, within their claims operations, and has been involved in the handling of all classes of Property and Casualty business both from a Direct and Reinsurance perspective.
Sylvia has held a several senior management positions during her career and for the last 13 years has worked for Aon Benfield Americas London office. Sylvia is now head of Client Services and Claims US, Canada, Latin America and Caribbean territories in the UK. Sylvia represents the Claims Executive for Aon Benfield in London and is a member of Claims Practice Group for Aon Benfield Americas. As a member of this group she is responsible for developing and establishing best claim practices globally and for resolving complex claims with her U.S. counterparts
Sylvia is respected and well known throughout the London market, as well as with her Client base, for bringing complex claims to a resolution. Sylvia has direct reporting lines into the AonBenfield Executive management teams both in the UK and US.
Sylvia is the chair of the LIIBA Non Marine Claims Exec in London.
Sylvia is a qualified mediator since early 2009 having successfully completed the CEDR (Centre for effective dispute resolution) training course which has been of great benefit to date. She is fluent German speaking as a second language.
Head of US Global Operations
AXA Liabilities Managers, Inc.
125 Broad Street, 5th Floor
New York, NY 10004
(212) 493-9300 firstname.lastname@example.org
Rod Perry is the Head of Global Operations for North America and Latin America for AXA Liabilities Managers, Inc. Mr. Perry has 29 yearsof experience in the insurance and reinsurance industries.
Founded in 2001, AXA Liabilities Managers pioneered centralized legacy management for a large insurance group. Today, we are one of the leading firms in our industry. Our experience and broad expertise are showcased by our 400 employees who are present in all key (re) insurance markets: Continental Europe, the United Kingdom and North America. We manage 4 billion euros of non-life liabilities (as at December 31, 2009). We have integrated more than 20 large portfolios in 8 years totaling more than 8 billion euros of liabilities. We are experienced in managing a wide range of international classes of business. Our employees are specialists in proactive legacy business management. They are experts in negotiation, claims management, litigation, corporate finance, actuarial analysis, asset-liability management and (re)insurance regulation.
Mr. Perry is an active member of IACP, AIRROC, ARIAS, along with several other industry organizations.
Senior Vice President
Totura & Company
An Engle Martin Company
P.O. Box 10009
Ft. Lauderdale, FL 33310-0009
Mark Richardson, RPA, has spent some 40 years adjusting, supervising and managing ‘all lines’ claims in both the carrier and Independent/TPA environments. He spent his first ten years with Liberty Mutual and Crum & Forster in branch, regional and home office settings. He then embarked upon his 30 year career building the ‘daily claims’ and TPA capabilities at Florida based Totura & Company, recently acquired by Engle Martin & Associates, where he currently serves as Vice-President.
Over the years Mark has had membership in nearly 20 property and casualty orientated organizations, over a half dozen of those on the committee, Board of Directors and/or officer levels. He currently sits on the Board of the International Association of Claim Professionals (IACP) where he also serves as Co-Chair of the Membership & Marketing and Education & Training Committees. Mark also served on the Board of the Society of Registered Professional Adjusters (RPA) and served as that association’s Treasurer.
He initiated co-branding efforts between NAIIA, RPA and the IACP to sponsor an annual award to recognize a senior honors student at five geographically diverse Universities who are majoring in Insurance/Risk Management. Mark also has served as President of both the Florida Association of Independent Adjusters (FAIA) and the 300+ member firm National Association of Independent Insurance Adjusters (NAIIA). He recently celebrated his 30 year membership in the Defense Research Institute (DRI) and is a charter Fellow of the Claim & Litigation Management (CLM) Alliance, among other industry groups. He has participated in several educational forums and served as a panelist on A.M. Best’s annual webinar on claims handling practices.
Mark is a graduate of the University of Connecticut’s School of Business Administration with a Bachelor of Science degree in Finance. He earned his Registered Professional Adjuster (RPA #260) designation in 1997.
President, Property & Casualty
American Claims Management, Inc.
P.O. Box 9060
Carlsbad, CA 92018-9060
Dhara Patel—President, Property & Casualty, American Claims Management
Dhara Patel oversees the property, professional liability, general liability, commercial & personal auto, operations, accounting and information systems departments at American Claims Management, a national third party claims administrator. In addition, she oversees our multi-line claims systems development team, business analysts, & data base administrators and the SSAE 16 compliance team. During her 18 year insurance career, she has handled complex construction defect claims for developers, general contractors and subcontractors, professional liability, E&O, D&O, construction defect, and has been with ACM since 2001.
Prior to joining ACM, Dhara was a litigation and securities paralegal at Gibson, Dunn & Crutcher. Dhara has a Bachelor of Science in Accounting with a minor in Information Technology. Dhara also earned a graduate degree in Accounting.
Director of Development
Lloyd’s Market Association
One Lime Street, Suite 426
London EC3M 7DQ England
+44 (0)20 7327 8373 Tim.Willcock@lmalloyds.com
Tim Willcock – Director of Development
Tim Willcock joined the Lloyd’s Market Association (LMA) in October 2000, holding a number of positions in underwriting, claims and operations before becoming Director of Development in October 2016. He is part of the association’s senior management team whose role is to set the direction and drive the performance of the LMA.
Tim identifies how the LMA can best respond to the challenges and opportunities which are emerging across the market in order to enhance and develop the LMA’s offering to its members. He works closely with the Chief Executive and senior management team to ensure that the role of the LMA is developed and positioned successfully.
In previous roles Tim ensured that the interests of the Lloyd’s market underwriting and claims communities were effectively represented in order to influence the Corporation and external groups and government agencies. He managed the technical expertise and resource to actively identify issues and provide solutions to assist members’ underwriting and claims activities through working closely with project teams, committees and business panels. Tim also had responsibility for running the operational activities of the LMA in 2015 which included financial controls, budget, IT, premises and HR.
Prior to joining the LMA, Tim worked for 13 years at Laurence Philipps Agencies Ltd underwriting a mix of marine and specie business before moving to P B Coffey (Underwriting Agency) Ltd for four years, the last two of which he was appointed as the Claims Manager. Tim then moved to Lloyd’s Insurance Services as part of the Lloyd’s Claims Office for three years before spending two years as a Customer Relationship Manager for Lloyd’s.
Scott is Head of Syndicate Claims and Deputy Head of Liberty Group Specialty. As Head of Syndicate Claims he is responsible for managing LSM’s relationship with Lloyd’s including regular meetings with the Franchise Board and ensuring the LSM claims team is fully compliant with all Lloyd’s regulatory and service requirements. In his role as Deputy Head of Claims, he is responsible for managing an international claims team consisting of over 90 employees located in 25 different offices including developing and implementing claims strategy to ensure the LSM claims team delivers outstanding service through creation of a framework and environment where service to all internal and external clients is paramount. Having worked in the London Market in excess of 20 years for both Lloyd’s syndicates and companies, Scott is well respected and has a strong market reputation. He has handled complex claims emanating from direct property and casualty claims as well as inwards reinsurance claims to a quick and successful conclusion. Scott was the Lloyd’s reinsurance market representative handling the Chile and New Zealand earthquake losses involving significant interaction with both the New Zealand and Chilean governments as well as international and domestic reinsurers and brokers which resulted in important local insurance regulatory changes. Scott has also had prominent involvement as a Lloyd’s leader managing the highly complex and technical claims emanating from the 2001 World Trade Centre terrorist attacks in New York and significant losses emanating from the 2004 and 2005 hurricane seasons. Scott is ACII qualified and has served on a number of Market Committees. He has most recently been elected by Market peers to the LMACC. Scott is also a Director of the International Association of Claims Professionals (IACP) and serves as chair of the European Conference Committee as well as a member on the London Conference Committee.. In 2012 Scott won the Future Industry Leader award at the Worldwide Reinsurance Awards
Greg entered the insurance industry in 1990 with State Farm Insurance. Following a 12 year career in various claims management positions, he joined John Heath & Company in 2002 as a claims consultant working with the London Market. In 2008, Greg joined Aspen Bermuda Ltd. as Head of Claims overseeing both the insurance and reinsurance claims operations. In 2015, he moved to Aspen Insurance as Head of Claims Quality Control overseeing the operation’s Best Practices functions globally. In addition to a Bachelor of Science Degree in Business and Master of Business Administration Degree, Greg has completed the Chartered Property Casualty Underwriter (CPCU), Chartered Life Underwriter (CLU) and Chartered Financial Consultant (ChFC) designations.
Catherine A. Kalaydjian is a Past President of the IACP (2007) and a longtime active supporter of the organization, joining the then XSLCA in 1992. She was awarded the prestigious Vince Donohue Award by the association in 2013. Catherine has enjoyed a very successful 33 year career in the insurance industry culminating most recently in the position of COO & Chief Claim Officer of Endurance Specialty Holdings Ltd. in Bermuda (2003 – 2014). After starting in the business as a Claims Adjustor for GAB Business Services, Catherine has held successor claims leadership positions with Integrity Insurance Company, Resolute Reinsurance Corporation and QBE the Americas where she headed the US/South/Latin Americas claims operations for both insurance and reinsurance claims exposures. In addition to dedicating her time to the IACP, Catherine has also been a supporter of women in leadership positions in the industry. She was the President of the Association of Professional Insurance Women (APIW), sitting on their Board for over 10 years and in 2014 was named by Reactions Magazine as one of the top 50 women in insurance/reinsurance. Catherine is a cum laude graduate of Siena College, Loudonville, New York with a BA in Management & Marketing.
The ever changing global environment presents significant challenges and opportunities to claim professionals. IACP is an organization that has been bridging the legal and cultural differences that exist in the international insurance markets for more than 40 years. Its members think and act with a global perspective.